Starter Monthly — Key Terms

This page is a plain-English summary of the Starter Monthly plan so you know what you’re signing up for before we talk. It is not a replacement for the signed Monthly Plan Services Agreement — if there’s any conflict between this summary and the signed Agreement, the signed Agreement wins.

The full lawyer-approved Agreement is sent to you as a PDF before you commit. You can read it, ask questions, and have your own adviser check it. Nothing on this website constitutes a contract on its own.

What you get

A bundled service made up of a one-time 5-page build and ongoing hosting and care. Included in the monthly fee:

• 5-page professional build, launched in 2–3 weeks
• Hosting, SSL, daily backups and uptime monitoring
• 2 hours of content updates per month (unused hours roll over up to 4)
• Security and software updates
• Quarterly performance and SEO health report
• Email response within 1 business day
• Full source-code handover on request, at any time

Full detail is in Schedule 2 of the Agreement. Work outside that scope (redesigns, custom features, copywriting, paid ads, e-commerce) is quoted separately.

What it costs

• $249 per month, exclusive of GST.
• Billed monthly in advance by direct debit or EFT.
• Fixed for the initial 24-month term — no CPI, no surprise increases during that period.

How long

The initial term is 24months from the date we both sign. That’s a real commitment and it’s there because the build is delivered upfront but paid off over the term.

At least 30 days before the 24months are up, I’ll write to you to let you know the end date is coming and what your options are.

After the initial term, the plan rolls month-to-month. Either of us can end it any time on 30 days’ written notice, and no further fees are payable after that 30 days.

Ending early (during the initial term)

You can end the plan early by giving 30 days’ written notice. If you do, you pay the Unrecovered Build Cost— the part of the upfront build you haven’t paid off yet through your monthly fees.

The maths is transparent:

• The agreed build-cost component is $2,500 (the equivalent one-off Starter build price).
• Each month you pay, $104of that build cost is treated as recovered ($2,500 ÷ 24 months).
• If you leave early, you pay what’s left: $2,500 minus ($104.17 × months already paid).

I’m also required by the Agreement to take reasonable steps to reduce that amount (for example, by freeing up capacity for another client). Anything I manage to recover reduces what you owe.

You don’t pay any early-termination amount if the reason you’re leaving is a material breach by me (under the termination-for-breach clause).

Price changes after the initial term

Once the 24months are up, I may propose a price increase no more than once in any 12-month period, capped at the greater of CPI (All Groups, Sydney) or 3%, with at least 60 days’ written notice.

If you don’t accept the increase, you have 30 days to say so in writing, and either of us can then end the plan on 30 days’ notice at the old price — no early-termination amount.

Who owns what

Intellectual property in the website, source code, design files and any written content I create for you (“Foreground IP”) vests in you on creation. You own it from day one, not at the end of the term.

Pre-existing tooling I use (“Background IP” — things like frameworks, libraries, my internal code) stays with its owner, but you get a perpetual royalty-free licence to keep using it as embedded in your site.

At any time during the plan (and for 90 days after it ends), you can ask for a full handover: source code, database export, media assets and credentials for any hosting/domain accounts in my name on your behalf. I have 10 business days to deliver.

Privacy and your customers’ data

I handle any personal information collected through your site (form submissions, customer lists) as if I were an APP entity under the Privacy Act 1988— including APP 11 (security). I only use it to provide the services. Further detail, including data-breach cooperation if you’re yourself an APP entity, is in clause 10 of the Agreement.

Your consumer-law rights

Nothing in the Agreement excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that can’t lawfully be excluded, restricted or modified.

Where a consumer guarantee under the ACL applies and can be limited under section 64A, my liability is limited — at my option — to supplying the services again or paying the cost of having them supplied again.

If something goes wrong between us

We agree to try to resolve disputes by good-faith negotiation first. If that doesn’t work in 21 days, either of us can refer it to mediation through the NSW Small Business Commission before going to court. Agreement is governed by New South Wales law.

What’s next

If this looks right for you, book a free 15-minute chat. I’ll send you the full signed Agreement after the call so you can review it properly before committing.

Contact

Questions about the plan or these terms: contact@hendersondigital.com.au
Henderson Digital, Cowra NSW 2794, Australia